Hi! As I stated a couple of posts back I'm new to this board - hopefully you have room for a newbie. I was just wondering if any one else has had to struggle with insurance companies about "durable goods" such as a bed or hot tub? We have recently purchased and adjustable bed so that I can get out of the recliner and sleep like a real person and also a hot tub for exercise and relaxation and of course BC/BS is not willing to cover any part of it. We have decided to appeal is but was just wondering if anyone else has had any experience and could offer any suggestions. Thank you!!!!!