I had a very unpleasant experience over the weekend. My insurance company just goes ballistic if you ask for your refill two days early. Last Friday, I took my last Klonpin. The bottle said refills, 5 through later in the summer. I called the next morning to get a refill. NO CAN DO SAYS WALGREENS. Why? I have refills. The prescription was written more than six months ago. I had forgotten when it was written, BUT THEY HAD WRITTEN ON THE BOTTLE, THE LAST BOTTLE THAT I HAD REFILLS. Oh, mistake, they say, BUT NO KLONAPIN. I SAID GET THE PHARMACIST. He says, well you know we can't give out make dos on class drugs. I SAID READ YOUR STICKERS ON THE STUFF WHERE IT SAYS DO NOT STOP ABRUPTLY, DEATH CAN OCCUR. OH,YEAH. STILL NO KLONAPIN. I said, well, this is YOUR FAULT BECAUSE YOU AND YOUR COMPANY MADE ME THINK I HAD REFILLS. TOO BAD. I asked that they go ahead and fax a renewal to my doctor's office for first thing Monday morning. Sure. My doctor is wonderful, but their office has gotten so complicated, and with all the insurance crap, etc. IT HAS BECOME ALMOST IMPOSSIBLE TO REACH THEM. You call and leave a voice mail and they call back, but it can take two days, and they call back, and you're not there and they won't leave a message and they say CALL ME AND then you get right back into the cycle. SAME THING WITH E-MAILS. I finally started sending faxes. However, on Monday mornings, they can get 300 FAXES, NO KIDDING. I called Walgreen's first thing on Monday morning and asked if they had contacted the doctor's for my request. THEY SAID, OH, NO NOT YET. WE WILL LATER. I SAID - I AM IN FULL WITHDRAWAL YOU ASS - GET THE PHARMACIST. Pharmacist - well, you told me Saturday you would contact them then - HE SAID NO DOCTORS ARE IN ON THE WEEKEND. I SAID THEY HAVE VOICE MAIL AND FAXES AND YOU KNEW THIS IS A DANGEROUS DRUG TO BE OFF, IT WAS YOUR FAULT THAT IT COULDN'T BE REFILLED AND 48 HOURS LATER YOU HAVEN'T EVEN SENT IN THE REQUEST? He says, you don't have to be nasty - I SAID WELL, YOU ARE TRYING TO KILL ME YOU ASS. I am an RN, Advanced Nurse Practitioner, and Certified Registered Nurse Anesthetist, or I was until this DD got me, and had I ever taken this cavalier attitude with a patient's life, I would have lost my license. He said, well I'll call it in. My doctor's office has this recording telling you that it can take 72 hours for a refill. I tried to send an e-mail - their computer system was down. I did send a voice mail. It could be two days, believe me. I WAS IN FULL WITHDRAWAL AND ONE CANNOT GO TO THE ER AND SAY I AM IN KLONAPIN WITHDRAWAL AND GET IT, -THEY WILL THINK YOU ARE A DRUG SEEKER. I tried to send a fax - repeatedly, couldn't get through. I didn't know if my fax was the problem or theirs. Finally, I called their EMERGENCY, AS IN I AM DYING LINE. They found a nurse, not my doctor's, and I told her the story, and she said I am sorry, sometimes the docs forget the six months and give the prescriptions, which are generated by computer no less, for twelve months. She said she would get someone to call it in. Well, I was having PALPITATIONS, TREMORS, SWEATS, TACHY ARRHYTHMIAS, NAUSEA, VOMITING, CRAMPING, ETC. THE WHOLE DAMN THING, WITH A HORRIBLE HEADACHE. I TOLD HER THAT. SHE SAID WE'LL HURRY. That was at 12:30. At 2:00 I had to go to my therapist, who does not prescribe, and stopped at the pharmacy, NO HELP THERE. UHH, I DON'T THINK IT HAS COME IN, WELL, HAS IT OR NOT? Well, we have 45 prescriptions to fill and NO WAY TO KNOW IF THEY ARE YOURS. I ASKED IF NOT HAVING ANY OF THOSE PRESCRIPTIONS COULD RESULT IN DEATH, LIKE MINE COULD? Well, you don't have to be mean - WELL, APPARENTLY, I DAMNED WELL HAVE TO, I AM FIGHTING FOR MY LIFE, AND AT LEAST MY WELL BEING AT THE MOMENT. I finally told her, I HOPE, JUST HOPE, THAT SOMETIME, YOU NEED SOME MEDICAL HELP AND SOMEONE YOU SHOULD BE ABLE TO DEPEND UPON SHOWS THE ATTITUDE, THE MALPRACTICE, AND JUST DON'T GIVE A DAMN THAT YOU GUYS HAVE. I THEN TOLD HER THAT I, WITH MY KNOWLEDGE, COULD GET THEIR PHARMACIST'S LICENSE PULLED FOR THIS. Suddenly, they might be able to find my prescription but it mght take an hour. I left and went to the therapist. Drove back, in very, very bad shape, and when I pulled up, I got well, WE HAVE EIGHT PRESCRIPTIONS WAITING AND I DONT' KNOW IF ONE IS YOURS THING. I went home and puked and puked, AND THEN HAD LEFT ARM PAIN AND CHEST PAIN. TOOK TWO BABY ASPIRINS, LAID DOWN, AND WROTE A NOTE TELLING MY HUSBAND WHAT HAD HAPPENED, AND TO SUE IF I DIED. I was ashen. My husband stopped to get the refill at 5 and they told him it had JUST COME THROUGH, WHATEVER THE HELL THAT MEANS. I had to take two of the things, an hour apart to stop having withdrawal. I then called and asked, and professionally, for the manager of the store, not the pharmacist and told him what had happened. I THEN WANTED TO KNOW WHAT THEIR POLICY WAS ABOUT WAITING FROM SATURDAY TO MONDAY TO EVEN SUBMIT THE REFILL REQUEST, INSTEAD OF HAVING IT WAITING ON MONDAY. He said, he thought that all requests were to be submitted, if possible via e-mail, voice mail or fax WHEN REQUESTED. I then asked if there was anyway for them to tell me when they finally sent it, and when they received the call back from my doc's office. QUITE FRANKLY, MY DOC'S OFFICE IS GOING TO BE IN DEEP DOO DOO, AS WELL, IF I CAN FIND OUT WHEN THEY SENT IT BACK. IF THEY WAITED FOUR HOURS, THEN THEY ARE GOING TO BE IN DEEP TROUBLE. The guy at Walgreens tried to tell me that they don't have any time notation on when they send and when they receive the orders back on prescriptions. I DO NOT BELIEVE THAT. Does anyone on the board know whether they are lying?