I'm back! You haven't heard from me for a few days as Gordon and I have been the victims of "customer service" this past week. Gordon forgot to pay the computer bill. I would have thought the computer company (SBC-AT&T), being in the computer business, would have sent us a friendly e mail reminder. But no. It turned off the service. So when we finally found out why there was no service Gordon paid them...over the phone w/ a credit card. We were assured for the next three days that the service would be restored in an hour or two. After several days of meaningless promises a very fat man came to the house and after a good deal of to do, calls to co-workers for help, and the installation of a new modem (the old one was a year old), service was restored. So I was told. Well, it wasn't really restored as it was impossible to sign in. Another 20 minutes of carrying on. After I was told we did not have a new password, it turned out we did. All this cost a couple hundred dollars. I told Mr Happy Serviceman that the company should take the million dollars it spends on advertising every month and use the money to improve customer service; And I asked him why should we pay when the company caused the problem? He in turn asked me to fill out a questionnaire. I told him I would be glad to for $130. And this is the way the modern world is. One is constantly battling w/ big business or big government. Some enormous entity that has virtually unlimited power and money. And thinks customer service is some quaint term for the distant past. And doesn't care what you think or do. No wonder most of us feel a little battered and bruised much of the time. So now you know. But I 'spect you did already. Anyway, it's nice to be back.