poll - what's your doctor's waiting room like? what to change?

Discussion in 'Fibromyalgia Main Forum' started by Shannonsparkles, Oct 31, 2005.

  1. Shannonsparkles

    Shannonsparkles New Member

    Is it nice? Airy? Carpeted? Are there plants? Are the receptionsists nicely dressed and polite?

    Are there a lot of people there? How long is the wait time, and how do you feel about that? Are the other people in the waiting room giving off bad vibes or bored, or do they look relaxed and calm, like this is just another stop in their day?

    What do you like about your waiting room? What do you dislike about it? What do you want changed, if they suddenly gave you free reign to re-vamp the place? What is your dream waiting room? :)


    I'll go first. My waiting room is muggy and hot and bothers my chemical sensitivity. The wait is about 20 minutes on a good day, and the chairs are comfy. There are usually several East Indian people waiting, and they seem to come in couples. Some people seem dead bored and stressed, most sit staring into space.

    The decor is pretty lame, but tidy. No plants or carpet, a lot of beige color.

    What I most want to change is what's on the walls there. When you go into a waiting room it's a given that you're anxious and self-concerned. So WHY, for gosh sakes, are waiting room walls tacked up with posters like, 'do you have this terrible disease?' and 'treating some horrible condition' and 'ask your doctor about this'. Yikes!! I figure that's just what they've got on hand, but I would really like them to put some thought into this!

    If I could design a waiting room there would be motivational posters on the wall, tender black and white photos of mothers with their children, real comfy chairs. There would be some kind of air purifier there so no one will pick up a germ someone else has, and spider plants all over. There would be sketchbooks and crayons so you could doodle, and meditation headphones to use during the wait to be calm and centered. And a morphine pump for the fibro patients! lol Soft classical music.

    Look forward to hearing from everyone. :)
    ((((( ))))) Shannon
  2. beth0818

    beth0818 New Member

    one of the reasone i left my old doctor was the waiting area. we would sit out there ramped together for hours. he even left on time leaving 3 of us out there and were told we would have to reschedule. that's the day i found a new doctor.
  3. JLH

    JLH New Member

    They are always too stuffy. They need some type of air circulation.

    Your idea of air purifiers would be GREAT!

    The chairs in all my doctor's office are old. They all have arms on them which prevent overweight people from being comfortable! I know it's our fault for being overweight, but aren't about 50% of the people these days?

    None of them have any music. I like the music in offices--if it's kept low. I really prefer a television!!! I always hate to miss my soaps in the afternoon!

    Most of the receptionsists and nurses are not very polite and friendly.

    I don't like carpet in offices--too many allergies.

    I don't care if they have plants or not--but only real plants, if any -- fake ones hold too much dust--another allergy problem!

    I HATE pots of smelly-stuff sitting around, or candles burning -- they give me headaches!

    The wait time in all my doc's offices is within a normal range, except for my rheumy -- it's about 3 hrs -- way too long!

    The doctor can't do anything about the other people in the waiting room -- if they act bored, or whatever, that just may be their personalities. The doc can't help it if someone has body odor, has bad breath, speaks in another language, come in couples, sits and stares in space, or wants to talk to you. So, we have to give them a break on that!

    Overall, I don't really care what the office decor looks like as long as it is clean. But if they asked for my top five suggestions for a better office waiting room, I would have to go with:
    1. Air ventilation (cool air).
    2. Chairs without arms.
    3. Air purifiers.
    4. Keep updated magazines and boxes of tissues on tables.
    5. Install a TV and keep on local stations.

  4. LittleBluestem

    LittleBluestem New Member

    That is the main change I would make the the doctor's office. I went in for a flu shot today. There was a drug rep in the waiting room. Since it was a time period set aside specifically for flu shots, the wait was short. As I came back out to pay my bill, the drug rep left. As I was leaving, I met another drug rep coming in the front door.
  5. natrlvr2

    natrlvr2 New Member

    No matter where I go...all the chairs are so uncomfortable. They are stiff and hard(all padding is hard even) and all the backs are short.No chance of ever leaning back and being comfortables for 1-2 hours of WAITING! A stiff back chair is NOT always good for a bad back.By the tiem my name is called,I can barley get up,let alone walk.
  6. dorabella

    dorabella New Member

    My NHS surgery (or Health centre to be politically correct) isn't too bad - the usual rows of soft seating, bland decor with a few very badly tended plants, and a Reception Desk near the entrance staffed by the BITCHES FROM HELL!

    Where do they train these receptionists? The ones I have to deal with have doctorates in

    1. being offhand and dismissive
    2. treating you like dirt
    3. being inflexible with appointments
    4. discussing your medical details at full volume over the counter in a busy waiting room for all and sundry to hear
    5. showing general ignorance of good manners or client pastoral care

    If it wasn't for the fact that my doctor is lovely - always informative, never rushes me out of the door, listens to my aches and pains complaints and has a laugh with me, and better still actually diagnosed me with fibromyalgia when I'd never even heard of it - I wouldn't frequent my surgery
    at all.

    Still, one can't have one's cake and eat it - especially in the UK National Health Service arena.
  7. JLH

    JLH New Member

    The drug reps to take up a little time; however, if it were not for them, how would we get all of those free samples to try?!!!!! And ... most of them are "very pleasing" to the eyes! They only hire young, nice-looking guys (and a few gals) for these jobs!!

    In defense of my doc's office, I have heard the receptionist tell the reps the minute that they walk in that the docs are far behind and can't see them now, but if they want to leave their literature and samples that they can.
  8. LittleBluestem

    LittleBluestem New Member

    It isn't the amount of the MD's time that the drug reps take that I object to. It is the undue influence they have over the MD's prescribing decisions. I suspect that it was the infuence of drug reps that caused a couple of inappropriate prescriptions to be forced on me, even after I informed the MDs why these were poor choices for me.
  9. Pillsick

    Pillsick New Member

    My GP's wating room is small and dull, the room has a small sky light window which leaks and the chairs are plastic molded things that do your back and legs no good at all, in the summer its stuffy and in the winter its cold. On the plus side her office is lovely and she is wonderful Doctor. Now my Hospital specialist Doctor's waiting area is lovely, its light, large and nicely furnished with couche's and comfy chair's, plus tv's and a coffee area. The nursing staff are plesent and helpful, the only down side is the amount of time you have to spend waiting to see the Doc, he's a very busy man. :(