Walgreens problem - PLEASE READ - awful experience

Discussion in 'Fibromyalgia Main Forum' started by cjcookie, Feb 1, 2006.

  1. cjcookie

    cjcookie New Member

    I wanted to let everyone know about a terrible experience I had at Walgreens last night. I am on Medicaid. I'm not embarassed for you guys to know that because we all understand each other's problems. However, when the pharmacist announces it to the entire group of people in line and working at the pharmacy, I became a little embarassed. Medicaid previously paid for me to take two Lexapro each day but recently changed to only approving one. My doc had to write a letter and I was told it should only take a few days to clear up the problem. Walgreens left a message that my scrip was ready so I went in to get it. When I got there, they wanted to charge me $160. I finally asked the pharmacist if I could fill it for one a day because I was out and I didn't think I should stop cold turkey. She told me it was an extra step now and then later it would be an extra step for them to refill early.

    I asked her to please do that because I needed the med. She was obviously irritated and as loud as she could, she said that Public Aid changes policies all the time and that ...... I don't even know what the rest of the sentence was because I was so devistated that she would announce that so loudly to everyone. Normally, they just say "your insurance" or "your medication" to protect our privacy. I KNOW she did this just to try to embarass me. I've contacted the home office and am transferring all prescriptions to CVS but the damage is done and I've been crying for two days because I am so upset that someone who is supposed to be a professional would intentionally try to hurt me.

    Don't we have enough problems? Anyone want to join me in boycotting this company?
  2. Kinsie

    Kinsie New Member

    I use Walgreens. So far so good. The pharmacist should not have announced the kind of insurance you have to everyone. I see how overworked they are, and I know it has got to be a stressful job, but there are just some things that are personal.

    Don't be embarrassed. A bunch of strangers standing around didn't give it a second thought, I'm sure. But, I don't blame you for complaining to home office.

    Your friend,

    Kinsie
  3. kbak

    kbak Member

    CJ,
    You really must file a complaint against that Walgreen's! She had no right to violate your privacy rights. First file a complaint with the manager of the store. If he is non responsive, then I would go to the state. There was NO excuss for that, and she shouldn't get away with that. I hope you will persue this. I'm so sorry for the wat you were treated.

    K.
  4. proteinlady

    proteinlady New Member

    She violated HIPPA regulations-that's a federal offense. Inform the district office that you want an apology from the pharmacist and some type of concrete assurance that it won't happen again to you or anyone else or you are going to report to the federal government that they are in violation of HIPPA.
    [This Message was Edited on 02/01/2006]
  5. cjcookie

    cjcookie New Member

    HIPAA. They aren't allowed to call out our names at the pharmacy but I'm not sure if it is okay for them to announce our insurance plan. Anyone know for sure?
  6. Bambi

    Bambi New Member

    to me! We used a local pharmacy here. I had just changed doctors and he gave me a prescription which I took in. I had an appt to go back to the doctor the next day to go over test results and the doctor wouldn't SEE me! I finally got it out of them that my pharmacist had called and said I had been getting all kinds of scripts from a bunch of different pharmacies around town. I went and asked the pharmacist WHO told him that and he said he'd gotten a "lot" of calls. I went to every pharmacy in the area and beyond and got letters saying they had never heard of me and that I had not filled ANY prescriptions. I took it back to the doctor and pharmacist both. The doc still would NOT see me...and the pharmacist would not take it back.

    I called the head of the pharmacy in Utah and they only said they would ASK him to remove the erroneous info
    from his computer (AFTER I mailed them the letters from all the pharmacies, which I did) but that that was ALL he could do! Slander all the way but I got NO assurance really that he even took the info out of his computer. I "think" he was friends with a doc that had contributed to my mom's death and we had taken it to the board of medical examiners. That was all I could ever figure. IT was a nightmare!
  7. 69mach1

    69mach1 New Member

    i don't know what this woman's problems was...kaise sent me there beacue it was after hours of thier pharmacy...anyways she didn't even have it filled...i was in e/r/ then she said the medicaid office was closed so i would have to pay the diffence that kaiser will not pay...i said can't you just bill them...she said no...

    anyways i was a little miffed...it was only for an antibioitc keflex..

    i know kiaser had done this before and told her so...

    she was a witch...she said she would call my name over the intecom...she never did...so i sat done in the waiting area...two people that came after me go there meds and left beofe i did...

    i was there for over an hour...the yound kid wispered to me does she have a soul? i said re you having problems and he said yes plus he was in pain...he just got out of er himself...

    well i relized then it wasn't just me and my irritable self..

    jodie
  8. debfee11

    debfee11 New Member

    I sure understand how you felt.. I have always worked even when I was a kid ina relatives deli. As I got older I had an office job and I am one of those who never took a day off kind of person. Well Big bad things happened (too long) and we lost everything and couldn't afford insurance on our own either. You know what? No one knows that I was a very hard worker. That I would never take something that didn't belong to me - Well the point is I needed medicaid, my kids needed it and I needed Food stamps. I used to go shopping miles away so no one would know me and I wouldn't feel embarrassed. You never know everyone elses predicaments and most probably anyone who heard you were on Medicade has a few skeletons in their closet. BUT don't let that BITCH get away with her attitude. Maybe wish FM on her. (Sorry, my humor is kooky today) luv Debness XXX
  9. 1horse

    1horse New Member

    THEY NEED TO APPOLIGIZE AND YOU TELL THEM IT WAS A BREECH OF PRIVACY. THAT PERSON SURE DOESNT NEED TO BE WORKING IN THE PUBLIC.. TAKE CARE pEGGY
  10. LISALOO

    LISALOO New Member

    Write to the store manager, to the company. There are Hippa security laws and by speaking that loud and so other people could hear, she was in violation. You don't deserve that.
  11. saphire27

    saphire27 New Member

    You should go back when you regroup, and tell her how rude unprofessional, violated your privacy rights etc... LOUDLY to her, with her manager as well! But first type up a letter stating what exactly what was said, then if the manager doesn't do anything to her,while you are there, then proceed to tell all of them, that you have ALREADY contacted the home office, and reported this. Still if manager doesn't do anything, then state that you will be speaking with the home office shortly, and will tell them that the manager did nothing to correct this issue. Don't give them the letter, flash it though, then give it to the regional, district manager or whom ever over both their heads you get to first.

    I know it's easy to let it go, i do sometimes to, but sometimes, if it's really bad like that i will take action then i will REST. We have to protect others like us that deserve good service, don't let them do it and think they won't get scolded either, as they have scolded you.

    Well i'm a firery red head, when my temper flares i blame it on that, as I don't get mad much , but your story really made me angry, i KNOW how it feels!

    Take care, let us know if anything happens.
    Hugs, saph
  12. ilovecats94

    ilovecats94 New Member

    I had the same thing happen to me at CVS. The pharmacist told me loudly that he left a message on my answering machine. I said no, you didn't, because there is nothing on my machine. He insisted he left a message and as much called me a liar in front of a lot of other customers.

    I couldn't believe it. I transferred all of my Rx's to Hannaford Grocery Store and then Hannaford closed and Kroger bought the store. We have never had problems like that from Kroger (or from Hannaford).

    My son uses Walgreens and he seems to like it. I prefer Kroger as I like the generic brands they use, like for my Lortabs it is Watson and my son gets another generic for his Lortabs.

    When they accidently gave me Detrol LA instead of my Detrol pills, they were nice enough to give us a $15 credit off another med. That was half of my copay for Detrol, which is in tier 3 and the highest at $35 copay for 60 pills.

    Good luck at CVS. I think a lot of it is the people who work there, really not the companies fault, but I never contacted anyone at CVS to complain.

    I feel you are right to complain about that pharmacist or whomever it was. How embarrassing for you.

    Hugs,
    Faye
  13. TeaBisqit

    TeaBisqit Member

    I don't think I ever told anyone, but shortly after we moved here, I tried to get my prescriptions filled at a local pharmacy that was near to where I live and they refused to fill "Medicaid" prescriptions. They didn't come right out and say it was because they didn't want poor people in their pharmacy, but that's what it was. They told me to go to the pharmacy at the local foodstore, which I did end up doing and was then treated with dignity. But that experience left me real cold and I never went back in there again. I feel there should be a law that all pharmacies must take Medicaid. That isn't right that they can turn you away. This was a few years ago, so I don't know if that has changed legally.

    To the original poster, I would definitely complain to the store's managers and district managers. She had no right to publically invade your privacy.
  14. Kinsie

    Kinsie New Member

    If you don't want to be embarrassed, don't use a drive thru at a drug store!

    I was getting my prescription filled at the counter (inside). The pharmacy tech was helping someone at one of the drive thru lanes. When they turn on the speaker to talk back and forth with the customer in their car, you can hear everyword they both say.

    All of a sudden I heard the tech say "which one do you want filled, the ???? or the Viagra!!! Would you just die?!

    I had to keep from laughing. Now, talk about embarrassing. If I were the person at the drive thru - I would have taken off at 50 miles per hour.

    But, what I'm getting at is just what we're talking about. Privacy. I don't know the remedy, but those kind of questions should not be asked out loud!!

    Kinsie
  15. Lindy2

    Lindy2 New Member

    I used Walgreen's for years and last year I switched to CVS. I got so tired of being stressed out by Walgreen's employees. It was at everyone of the stores too!

    I never knew until last year how much authority a Pharmacist has on filling scripts that can even override a doctor's prescription.

    CVS by far has my vote on excellent customer service.

    I am sorry this happened to you and I would demand a apology in front of any customers.

    Lindy

  16. leubie

    leubie New Member

    cjcookie,OH MY GOSH-----I CANT BELIEVE THIS!!! That pharmacist should lose her license---a.s.a.p.!!!she violated all of your rights-we all have to sign the papers for it -at the doctors and the pharmacies. you should file a complaint a.s.a.p. with the store--locally and theor home office as well as the State and Federal level--wat she did is against the Law!! She should lose her job and her lincense!!! Im sure if we investigate,we will find that you are not the first person that she has treated like this. Please file these complaints against her and walgreens, we all have to start standing up for our rights!! I know you have been hurt and embrassed but maybe this will help you (and others) in the long run. TAKE CARE and please post me back, I look foward to hear from you,Laura,...Ga.
  17. kch64

    kch64 New Member

    That is unacceptable behaviour. You need to report her immediately. Don't wait.

    Kendra
  18. NyroFan

    NyroFan New Member

    cjcookie:
    I go to a Ma and Pa pharmacy. They have a more personal touch than many of the chains. It is an alternative.
    I am sorry you had to have that experience. What was said to you should have been in confidence in the section of the pharmacy they set aside for counseling patients on the meds.
    Many stores have these to retain privacy.
    So sorry you had that experience.
    Hugs,
    NyroFan
  19. Manina

    Manina New Member

    Don't be embarassed, at least you have some coverage.
    I don't and wished that I could get medicade.
    Go online there are so many drug companies that will give you medication free, if you qualify.
    And have a doctors script.
    If you can't find them let me know I have the website somewhere here.
  20. Adl123

    Adl123 New Member

    I'll join you.

    I stopped using the Walgreens pharmacy when the pharmcist criticized me and and put me down for using supplements. I simply could not put up with such behavior, whether it was caused by ignorance or greed. So I left them and went to a smaller pharmacy in my town.

    Good luck with your new one.
    Terry