You know, I am getting very tired and disgusted anymore with the way things are today. I am honest & hard-working. I do my best to pay my bills on time (and then I get harrassed if they are just one day late!) and am trying just to raise my family with 2 average incomes. I am sick and tired of needing to call places about some issue, and getting a recording where I have to sit there like an idiot and talk to a computer, who has the nerve to tell me she doesn't understand me! Then I must sit and press buttons over & over, and if I hit the wrong button, I must start over! Oh, and what happened to "stay on the line for assistance if you have an old-fashioned rotary dial phone, and you can't push any buttons!" I used that one all the time, and it is gone! What happened to just hitting "0"? That doesn't work either - they just tell you it is an invalid choice. Where did all the customer service go? Now I must hear, "please visit our website for faster, easier service"! Then they go on to say the website, and will start with www.blah, blah.com. Well, I don't WANT to visit your stupid website, that is why I am on the PHONE! Then after holding for 1/2 hr listening to horrid elevator music (I could be doing so many other productive things) I finally get a HUMAN who tells me I have the wrong dept and they must transfer me! Then I just get CUT OFF and must start over!! And why must I enter my credit card or phone #, only to have the HUMAN ask for the same # again when they answer the phone? Then they ask for address, birthday, SS#, mother's maiden name, everything short of handing over my 1st born! It seems that no matter what issue I have, they NEVER side with me - they are always right, and continue to steal my hard-earned money. They charge insanely large late fees (what makes them think I can afford the late fees if I cannot afford the payment?) even though the payment wasn't late. Don't they understand I can't even afford to pay for gas with cash? Before long, I will need to decide between putting gas in the car or buying groceries! I guess I am venting because I have had a lot of issues lately with this, and I am tired of it! It seems no one wants to help you - what happened to THE CUSTOMER IS ALWAYS RIGHT? And when I threaten to cancel whatever it is, they just say, ok - I will put that in the system! There is no "oh, please stay, you are such a valued customer who always pays on time, and we don't want to lose you! What can we do to remedy this situation?" What happened to that? I get so upset about all of this, I just bow down and take it. Yelling at them does nothing; supervisors do nothing; crying does nothing......they don't care; nobody does. It is sad, because there is not much you can do, it seems. But really, what is going on???? Thanks for letting me vent - it helps once in awhile.